The Muslim Community Helpline is a national organisation for women, men, youth and children which was launched in 2007. We began our work as the nationwide Muslim Women’s Helpline (1987) but changed status to reflect the growing number of calls from all members of the community. We are here to help and support , whatever your needs, and have trained volunteers with many years of experience on hand five days a week. We aim to provide a listening and emotional support service for members of the community in the United Kingdom.
The service operates Monday to Thursday 10 am to 1 pm, Friday 10 am to 4 pm (core hours; please see Information and Links pages for information and services). Helpline numbers: 020 8908 6715 020 8904 8193
Members also give talks, participate in consultations, train and contribute expertise and insights gained from their experience.
A long term caller made these comments:
“I didn’t know who to turn to. I didn’t feel that people had understood my mental health issues. I was having panic attacks, anxiety and was diagnosed by my GP and consultant psychiatrist as having Chronic Anxiety Disorder. I had little trust and faith in the Muslim community and struggled to find someone to talk to and felt it was easy to talk to a volunteer at the Helpline.
I was worried about the stigma and reaction to my problems if I told my family or someone in the community. I got a lot of emotional support and help to become more independent and manage my anxiety more effectively on a daily basis. I was able to trust more in people after to speaking to the Helpline volunteer.
I’m now feeling more happy, confident and positive just knowing the Helpline is there. Talking to the same people has really helped, especially when I had some really difficult dilemmas. I just want to say thank you to everyone for the tremendous support you gave me to move on positively in life. I managed to achieve my ultimate goal, which was to go to university. You played a really positive role in getting me to achieve my degree through some really difficult times.”
(”Khalil”, not his real name)